WE ARE RECRUITING NOW

Want to work in a great team and becoming part of the UK’s leading quality provider of staff vetting services?

We are growing fast and are currently looking for skilled and energetic individuals to join our team. You must have strong administration skills, excellent attention to detail and enjoy working with files and databases. Current vacancies are a Senior Operations Manager and Screening Officers.

Senior Operations Manager (Full-time) up to £40K per year

Location:  Newcastle upon Tyne, Cobalt/Silverlink

Job Summary:

As a Senior Operations Manager we are looking for an individual who is highly motivated and passionate about delivering exceptional customer service and productivity in a high-quality related and fast paced environment.

Working in this exciting environment you will lead, inspire, support, develop and motivate your team to ensure the highest level of performance with the aim of continuous improvement, quality performance and efficiency with a focus on delivery quality processes, procedures and exceptional service delivery while maximising opportunities to increase income and efficiencies of operation.

You will be empowered to deliver world class experience and deliver great results, previous Operations Manager experience of managing similar environments together with being a strong communicator and leadership skills.

To help you succeed, previous experience of working in a fast paced environment is essential along with a proven track record of delivering results achieved through strong leadership and team management.

Main Duties

The successful candidate will be responsible driving their operation forward:
• Operational leadership of an operational team circa 20 FT/PTE including Team Managers in a fast paced customer focused environment
• Ensure effectiveness, robustness and transparency of the operational processes and drive continuous process improvements
• Managing and developing the leadership team,
• Increasing staff morale and ensuring individual staff development
• Create effective working relationships with all areas of the business
• Implement and control quality processes to drive standards
• Adherence to HR guidelines
• Using management information to help maximise on opportunities
• Implementing and growing a positive culture
• Support and inspire agents to ensure outstanding results
• Coaching, training of leaders
• On a daily basis outline priorities for the day ahead
• Quality control and call monitoring
• Deal with the performance management process
• Influencing peers and managing pro-active change initiatives
• Identify training needs
• Manage, report and update key departmental KPI`s etc.

Screening Officers (Full-Time and Part-Time)

Location:  Newcastle upon Tyne, Cobalt/Silverlink

Job Summary:

Have you a keen eye for detail? Interested in working with a great team and becoming part of the UK’s leading quality provider of staff vetting services?

We are looking for Screening Officers to be responsible for personnel security verification and to support the personnel office and managers ensuring the highest standards of personnel security are maintained. We are looking for someone with graduate level education or with at least three years previous office experience who also has extensive and varied administration experience gained within a professional environment.

You will be responsible for overseeing the relevant security vetting processes; investigating discrepancies or inconsistencies and ensuring that there is appropriate security assessment of personnel on an ongoing basis.

· Undertaking verification checks on all of our customer’s potential employees and workers while complying with standards of best practice and the relevant legislation.

· To undertake investigations and compile reports, conducting, where necessary, visits and meetings with all relevant parties.

· Working closely with the HR dept and within Data Protection guidelines, to ensure that accurate records are kept and held securely and appropriately.

KNOWLEDGE, SKILLS AND ATTRIBUTES REQUIRED:

· An enquiring and rigorous approach, able to take a lateral view and accustomed to conducting research and producing succinct recommendations supported by the relevant facts.

· Must be thorough and capable of processing a large volume of information

· An experienced and confidential outlook with good judgement.

· Hardworking and focused.

· Strong inter-personal skills and the ability to communicate at all levels.

· Initiative with a career that demonstrates ability to plan, prioritise and produce results.

· Good computer skills are necessary including Microsoft applications particularly Word, Excel and Outlook. We are also looking for excellent communication skills together with a good business acumen.

The final chosen candidate will be vetted and must be successful in our vetting process.

Main Duties

The successful candidate will be responsible for:

• Updating of Screening files,
• Managing their screening applications,
• Communicating with candidatates on their screening progress
• Create effective working relationships with all areas of the business
• Implement and control quality processes to drive standards
• Adherence to HR guidelines
• Using management information to help ensure best working practices
• Implementing and growing a positive culture
• Support and inspire agents to ensure outstanding results
• On a daily basis outline priorities for the day ahead
• Quality control and call monitoring
• Deal with the customer issues
• Support the key departmental KPI`s etc.

To apply, send your CV and covering letter to careers@staffvetting.com.

///