Vetting Quality is at our core

Our team are trained specialists, dedicated to providing you the best possible service.


NSI Gold certificate is the UK’s leading quality provider of background screening services, an accredited provider of vetting (pre-employment screening) services to the public, private and third sector. We have been delivering these services since 2002 and have built up a reputation for excellence and outstanding customer service. We are NSI Gold accredited for ISO9001 and NCP11 for BS7858:2019 vetting. We are also ISO27001 accredited for Information Security through ACM.

BS7858:2019 Implementation 

As of 31st March 2020, we fully implemented the new BS7858:2019 Screening Standard for your Applicants. The code of practice has been revised and several important changes have been made, including the removal of character references. The BS7858 now places a stronger emphasis on obtaining documentation to verify career history at the start of the process, as well as several other changes. If you would like to speak to one of the Customer Support Team about the changes, or have any questions, please call us on 0191 588 7980.

New DBS Certificate Process

Further to a gradual implementation of Basic DBS checks being submitted as part of full Screening files through our PASS Vetting System, we have introduced a number of changes to the process.  The electronic result will continue to be attached to your vetting report as normal, however due to the consent process changing for Applicants, they can now request the completed Basic DBS certificate be sent to their home address.  If this option has been selected, you will need to request a copy from them directly.  Our online portal also has a colour-coding system which notifies you of any completed checks which may contain relevant information and we will confirm in future correspondence how you can access this moving forward.

Support HelpDesk Team

For assistance with completing applications, status updates on Screening files or any other support issues, please feel free to call our main number 0191 5887980 or email  This will ensure no requests are delayed as our Support Helpdesk Team will be able to manage and respond to your request in a timely manner.  Please also ensure you also check our website for regular updates –

Operational Hours 

Our normal opening hours are 09.00 – 17.00 Monday to Friday. (Nova Risk Management) was established in February 1999 with the purpose of providing a specialist Candidate & Employee Screening service. We offer a vast range of background screening services, catered to your individual needs. Our staff are experienced in handling potentially sensitive issues which are involved in the verification of individuals background. Furthermore, confidentially and professionalism throughout is fully respected and adhered too.

In 2011 Nova Risk Management became part of Limited creating one of the UK’s leading providers of quality employee background and screening services.

Security of screening information held during the process is of paramount importance, consequently, our premises are secured to an NSI NACOSS Gold Standard by external and internal CCTV, access control, intruder and fire alarm systems.

Our clients are independently audited by their own accrediting authority these are: BSI, ISOQAR, NSI, SSAIB, NQA and LRQA. Therefore, our outcomes are constantly under scrutiny.

Head Office: Limited
Clavering House,
Clavering Place,

Registered Address: Limited
Hadrian House,
Front Street,
County Durham,

Royal Mail Correspondence Address Limited,
Unit 7,
Silverlink Business Park,
NE28 9ND

Registration Number: 06045519


NSi Gold Accredited which includes ISO 9001 and NCP111

ISO27001 Accredited