Client Support

Our Customer Advisors are always ready to help.

Please be aware that our standard response time for general enquiries
from our Screening Officers is approximately 24 hours.
Urgent Client enquiries should be made through our main support number below.

Applicant Support

If you are completing a vetting application form and are having problems with the system please call our support number below.  Please keep all login usernames, passwords, pin numbers and login emails confidential, do not share with anyone, our team will be able to reset your details but they will never ask for your login details. Additional support and helpful annimated video clips for Applicants completing BS7858 vetting is available  click here.

We have a set of FAQ’s which may be able to answer of your queries. Due to recent data protection changes we do not give detailed updates to applicants of on-going vetting applications, if you wish to understand the progress please contact your sponsor company.

Our core working hours are:

Monday-Friday   09.00-17.00
Excluding bank holidays.

Telephone 0191 5887980

Acceptable Documents

List of Acceptable Documents for BS7858