Helpdesk Support

Online Support Form

Online Support Form


0191 5887980

Support Email

Operational Hours

Our normal opening hours are 09.00 – 17.00 Monday to Friday.

Client Support

Our Customer Advisors are always ready to help normal enquires via

Please be aware that our standard response time for general enquiries from our Screening Officers is approximately 24-48 hours. Our core business activities will take priority over other business functions and services to ensure continuity of service.

Urgent Client enquiries should be made through our main support number 0191 5887980.

Our core working hours are:

Monday-Friday   09.00-17.00
Excluding bank holidays.

Applicant Support

If you are completing a vetting application form and are having problems with the system please call our support number below or check our FAQ section click here.  Please keep all login usernames, passwords, pin numbers and login emails confidential, do not share with anyone, our team will be able to reset your details but they will never ask for your login details. Additional support  for Applicants completing BS7858 vetting is available  click here.

Helpful Video for Full BS7858 Screening

We have a set of FAQ’s which may be able to answer of your queries. Due to recent data protection changes we do not give detailed updates to applicants of on-going vetting applications, if you wish to understand the progress please contact your sponsor company.

Coronavirus (COVID-19)

Given the Coronavirus (COVID-19) challenge we are facing globally. want to reassure you that we are continuing business as usual and despite the developing global outbreak, our team will be here to support you and your business.

Rest assured that we have made arrangements to adjust to the current situation. Our vetting services will remain available over the coming period and our team will adapt to the quick and sudden changes that might take place with regard to how we can continue to maintain a high level of service.

BS7858, BPSS and Other Services – Normal service levels are being maintained with live updates on our portal. Warning messages will be displayed if delays may occur due to the temporary closure of certain universities or businesses. For career/employment referencing due to the increasing likelihood of not being able to reach the former employers, a bigger emphasis will be placed on obtaining documentary evidence from your candidates.

Operations – Following applicable government guidelines, our team will be working in the office and remotely, but operations will continue as normal.  Additional arrangements have been implemented to maintain confidentiality, integrity and availability of the service.

Update from Disclosure and Barring Service

To ensure that the necessary DBS checks can still be carried out, the DBS ID checking guidance will be changed for a temporary period.

The change will allow:

    • ID documents to be viewed over video link

Or, if it is not possible to verify documents via video link:

    • scanned images can be viewed in advance of the DBS check being submitted

COVID-19: DBS Contact Centre has closed temporarily

Page summary
The DBS Contact Centre will be closed from today, 24 March 2020.

You can track your application online:

    • Online tracking for basic DBS checks
    • Online tracking for standard and enhanced DBS checks, here

A variety of guidance can also be found across GOV.UK:


The Staffvetting Team


Frequently Asked Questions

Acceptable Documents

List of Acceptable Documents for BS7858

Document Upload