Helpdesk Support

Online Support Form

Online Support Form


0191 5887980

Support Email

Operational Hours

Our normal opening hours are 09.00 – 17.00 Monday to Friday.

Vetting News


The Covid-19 adjusted check process of being able to check an Applicant’s Right to Work status with scanned documents via video call is coming to an end on 20th June 2021.

From 21st June 2021, employers must revert back to checking the physical documents when carrying out a Right to Work check.  Retrospective checks between 30th March 2020 – 20th June 2021 are not required providing they were originally carried out using the prescribed manner as set out in the COVID-19 adjusted check guidance.

Full guidance on this can be found on the website at Coronavirus (COVID-19): right to work checks – GOV.UK (


As of 31st May 2021, the Disclosure and Barring Service (DBS) have implemented a change to the Enhanced DBS check application process.  The change means that DBS is no longer able to amend an applicant’s personal information on the application form once it has been submitted.

For full information, please visit Changes to the enhanced DBS check application process – GOV.UK (


From 28th November 2020, the filtering rules for Standard and Enhanced DBS checks were changed.  DBS will no longer disclose youth reprimands, youth warnings or youth cautions.  They will also no longer automatically disclose all convictions where an individual has more than one conviction, instead each conviction will be individually assessed against the appropriate rules.

These changes will have been applied to all certificates processed from 28th November onwards.  Certificates prior to this date would have been processed in line with the previous filtering rules.

For full details on this, please visit


Due to recent changes within the new BS7858:2019 Screening Standard, we now need to ask for relevant supporting documentary evidence for all Applicants where Conditional Employment checks will be completed as part of their BS7858:2019 Screening.  Conditional Employment is dependent on the completion of two elements –  Preliminary Checks (ID, Sanctions and Credit Check) and Limited Screening – Verification of last 3-year career history, either orally or by way of supporting evidence.

With many companies implementing strict GDPR processes regarding providing written references only, it is therefore vital that sufficient supporting documents for career history are uploaded at the start to avoid any potential delays in our processing and to allow you to confidently place your staff on client sites, particularly for those within the Security Industry, while the remainder of the full screening is being completed.

For further information on this, please visit our website.  We have a short helpful video which you may find useful to share with your Applicants:

Client Support

Our Customer Advisors are always ready to help normal enquires via

Please be aware that our standard response time for general enquiries from our Screening Officers is approximately 24-48 hours. Our core business activities will take priority over other business functions and services to ensure continuity of service.

Urgent Client enquiries should be made through our main support number 0191 5887980.

Our core working hours are:

Monday-Friday   09.00-17.00
Excluding bank holidays.

Applicant Support

If you are completing a vetting application form and are having problems with the system please call our support number below or check our FAQ section click here.  Please keep all login usernames, passwords, pin numbers and login emails confidential, do not share with anyone, our team will be able to reset your details but they will never ask for your login details. Additional support  for Applicants completing BS7858 vetting is available  click here.

Helpful Video for Full BS7858 Screening

We have a set of FAQ’s which may be able to answer of your queries. Due to recent data protection changes we do not give detailed updates to applicants of on-going vetting applications, if you wish to understand the progress please contact your sponsor company.

Coronavirus (COVID-19)

Given the Coronavirus (COVID-19) challenge we are facing globally. want to reassure you that we are continuing business as usual and despite the developing global outbreak, our team will be here to support you and your business.

Rest assured that we have made arrangements to adjust to the current situation. Our vetting services will remain available over the coming period and our team will adapt to the quick and sudden changes that might take place with regard to how we can continue to maintain a high level of service.

BS7858, BPSS and Other Services – Normal service levels are being maintained with live updates on our portal. Warning messages will be displayed if delays may occur due to the temporary closure of certain universities or businesses. For career/employment referencing due to the increasing likelihood of not being able to reach the former employers, a bigger emphasis will be placed on obtaining documentary evidence from your candidates.

Operations – Following applicable government guidelines, our team will be working in the office and remotely, but operations will continue as normal.  Additional arrangements have been implemented to maintain confidentiality, integrity and availability of the service.

Update from Disclosure and Barring Service

To ensure that the necessary DBS checks can still be carried out, the DBS ID checking guidance will be changed for a temporary period.

The change will allow:

    • ID documents to be viewed over video link

Or, if it is not possible to verify documents via video link:

    • scanned images can be viewed in advance of the DBS check being submitted

COVID-19: DBS Contact Centre has closed temporarily

Page summary
The DBS Contact Centre will be closed from today, 24 March 2020.

You can track your application online:

    • Online tracking for basic DBS checks
    • Online tracking for standard and enhanced DBS checks, here

A variety of guidance can also be found across GOV.UK:


The Staffvetting Team


Frequently Asked Questions

Acceptable Documents

List of Acceptable Documents for BS7858

Document Upload