Customer Support
Our Customer Advisors are always ready to help.
Please be aware that our standard response time for general enquiries
from our Screening Officers is approximately 24 hours.
Urgent Client enquiries should be made through our main support number below.
Applicant Support
If you are completing a vetting application form and are having problems with the system please call our support number below. Due to recent data protection changes we do not give detailed updates to applicants of on-going vetting applications, if you wish to understand the progress please contact your sponsor company. We have a set of FAQ’s which may be able to answer of your queries.
Our core working hours are:
Monday-Thursday 09.00-17.30
Friday 09.00-17.00
Excluding bank holidays.