How Can We Help?
Why can’t I submit my application?
If you’re unable to submit your application:
Please clear your cookies and cache and try again. Sometimes your browser might have remembered something from a page that you went back to and changed.
If that fails, please try logging on from a different device and browser. If you were using a mobile device, switch to a desktop computer. Does the same problem happen?
Sometimes, the portal will detect a problem with the data you’re trying to submit.
E.g. If the details on your passport or driving licence are not a perfect match with the details you entered for your title, name, date of birth and address, the portal will not let you submit your application.
If you’re seeing an error message, please take a screenshot and email it to email@example.com – we will try to help as best we can!