Why can’t I upload my documents?

How Can We Help?

Why can’t I upload my documents?

Our online application form will only accept certain filetypes.

These are:

  • jpg
  • png
  • Word
  • PDF

If you’re having difficulty uploading an image or file, please convert it to a PDF and try again. 99% of failed document uploads are due to it being the wrong filetype or the document being password protected or encrypted.

Always take a very clear photo of the original document. If it’s not legible or only shows part of the detail, you’ll need to resubmit a clearer more complete document.