You can raise a dispute directly with the DBS using your online DBS account.

• You need to do that within 3 months of the date of the certificate.

You can raise a dispute about the content of your basic certificate if any of the following apply:

• personal information is incorrect, such as a name or place of birth
• incorrect information regarding conviction details
• the conviction details do not belong to you

Please also this web page about disputing a mistake on your Basic DBS certificate for more detailed advice.

If you don’t have an online account, please see the letter you received from DBS about your check – it contains the details on how to create your online account.

• If you don’t have that letter, please log on to this government DBS web page for advice or call the DBS on 0300 0200 190.